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1. What is the ACWWA Flow Project?
2. Why does ACWWA need additional water?
3. What is renewable water?
4. Where is the water coming from?
5. What is the Beebe Draw?
6. Who are the parties involved in the project?
7. What is East Cherry Creek Valley Water and Sanitation District (ECCV) and why are we working with it on this project?
8. What is United Water and Sanitation District (United) and why are we working with it on this project?
9. ACWWA already has a Water Treatment Plant. Why do we need another one?
10. I’ve read articles about the reducing groundwater levels, how does that effect ACWWA?
11. I don’t like the taste of my water right now, will this project make it better?
12. Would we need this project if the ACWWA service area stopped growing?
13. If renewable water is so important, why didn’t ACWWA acquire some before?
14. Will the project only serve new development?
15. Does the additional water from this project mean an end to watering restrictions at ACWWA?
16. When will ACWWA Customers see water from the ACWWA Flow Project?
17. How will this project impact my property value?
18. Will this project help us get through a drought?
19. How will this affect ACWWA’s rates and fees?

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1. Does the annual water quality report indicate we have quality water?
2. What is a Consumer Confidence Report (CCR)?
3. When are the CCRs made available to the residents of ACWWA?
4. Why would a current CCR contain results from a previous calendar year?

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1. What is ice pigging?
2. What is in the ice pig slurry? Is it safe?
3. Do other water authorities use ice pigging?
4. Why is ACWWA ice pigging instead of flushing?
5. Does ACWWA need access to my service line?
6. Is ACWWA digging up any pipelines?
7. How many feet of pipe is ACWWA ice pigging?
8. When is ACWWA performing the ice pigging?
9. How will I be notified that the ice pigging is being done on my section of the water pipeline?
10. Will the crews be working at night or on the weekends?
11. How noisy are the machines?
12. What should I do to prepare for my ice pigging day?
13. Can I use my water during the ice pigging process?
14. How long will I be without water?
15. Is the water from my tap safe to drink during the ice pigging procedure?
16. What happens if I turn on my water while ACWWA is ice pigging?
17. Do I have to do anything special after the ice pigging procedure is complete?
18. Is my water safe to drink when the procedure is complete?
19. How often will ACWWA be using this technique?
20. What if my water is discolored after ice pigging?
21. What should I do if my water is discolored?
22. Does this process have anything to do with changing my water supply like they did in Flint?
23. Why isn’t my area using ice pigging?
24. Will I get charged any more on my bill because you are doing this?
25. Will I need to change the water filter(s) on my ice maker, refrigerator, and tap?
26. Who can I contact if I have additional questions?

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1. I don’t use ACWWA water for my irrigation needs, I have a well. Will the “Water Police” issue me a warning or fine?
2. If there is no enforcement, why is ACWWA bothering with the schedule?
3. I’ve heard watering schedules don’t actually save any water, is this true?
4. My irrigation clock can’t handle an “every 3rd day” irrigation schedule. What should I do?
5. My neighbor is watering in the middle of the day, is that against the rules?
6. Will customers be assessed fines / penalties if they don’t follow the schedule?

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1. Does ACWWA serve water to all of Arapahoe County?
2. How can I keep up to date on board meetings and events at ACWWA?
3. How is the Board of Directors formed?
4. Is Arapahoe County Water and Wastewater Authority (ACWWA) a governmental agency?
5. What is the ACWWPID?

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1. How are our water rates determined?
2. How are sewer rates determined?
3. Why are fixed rates high?
4. Can ACWWA automatically debit my credit or debit card each month?
5. Can I set up automatic monthly payments on my account?
6. How do I start EFT to pay my bill?
7. How long does it take for EFT to start after I submit my form?
8. How much will be automatically deducted from my bank account each month?
9. If my property is being rented, how do I authorize ACWWA to release account information and copies of the monthly bills to the tenant?
10. Is there a fee associated with using your EFT service?

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1. Are baby/adult wipes flushable?
2. Is reclaimed water safe?
3. Is there lead in my drinking water, and if so what can I do about it?
4. Should I put my used cooking grease down the drain?
5. What is reclaimed water?
6. Why do we use reclaimed water and what are the benefits of reuse?

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1. Is ACWWA offering any rebates this year?
2. What is ACWWA doing about Water Efficiency?
3. Can I use a rain barrel to collect water from my roof in Colorado?
4. Who can use rain barrels?
5. How much water can I collect?
6. Are there any rules I must follow if I decide to use a rain barrel?
7. Where can I purchase a rain barrel?
8. Where can I find more information about the law?

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1. What is water main flushing?
2. What are the benefits of flushing?
3. How long does the flushing process take?
4. What should I do if my water is discolored?
5. Is the water safe to drink if it is discolored?
6. Can I still do laundry when the water is discolored?
7. What causes red / brown water?
8. How much water is used to flush mains?
9. When will the water mains be flushed in my neighborhood?