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May 12, 2020
ACWWA continues to be committed to delivering safe and reliable water. As a public water system, we meet stringent state and federal standards as set forth by the EPA and Colorado Department of Health and Environment, and continue to do so during this event. We want our customers to know our water supply is safe to drink, and we are continuing our mission “to provide sustainable water/wastewater services by optimizing our resources to ensure quality and value while protecting the environment.”
While our administrative offices remain closed to the public, we continue to maintain high service levels. Providing water and wastewater service is an essential service and we are fully operational. However, we’ve taken substantial extra steps to reduce the risks to our employees and our customers. These include following CDC guidelines, limiting building/facility occupancy, conducting most meetings by video/phone, working remotely when possible, increased frequency of cleaning, and many other actions. All incoming calls are being forwarded to our Customer Service Specialist, who in turn is routing them to the appropriate staff member. Incoming mail is opened and processed M/W/F. Meetings, including our monthly board meetings continue to take place remotely via phone, or other supporting technology.
In an effort to keep abreast with the everchanging situation, ACWWA continues to monitor the situation daily through the national and local news agencies and in coordination with the Arapahoe County Office of Emergency Management and Tri-County Health. As the situation progresses under “Level 2: Safer At Home,” we are developing a plan to reopen the doors to our administrative offices in a manner that will keep any risks to customers and employees low. In the meantime, we encourage customers to:
We here at ACWWA continue to appreciate your patience and thank you once again for your ongoing trust in providing you safe and reliable water services.
Steve Witter P.E.