If the water is discolored due to minerals, such as iron and manganese, the water remains safe to drink. It does look bad and we cannot blame you for not wanting to drink it. If your water is discolored, try running the cold water for 5-10 minutes. If it doesn’t clear up, please contact ACWWA at 303-790-4830, or email us.
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If discoloration occurs, try running only the cold water at one faucet for about 5 minutes and you should see that the water becomes clear. (Note that running the hot water, rather than cold water, pulls from the hot water heater and may delay or cause the water to not run clear.)
If the water doesn’t clear up after 5 minutes, wait for a few hours and try running the cold water only again. If the water is still discolored, please contact us so we can investigate why the water continues to have discoloration. Even if you are in an apartment or don’t pay your water bill direct, it’s important to let us know.
You may call the office at 303-790-4830 or email us.
It is recommended that you do not wash clothes when there is any discoloration in the water to avoid the possibility that it could stain any clothing - especially whites. If you have any further questions and / or continue to experience any ongoing discoloration in your water, please contact ACWWA at 303-790-4830, or via email.