June 1, 2020

ACWWA continues to be committed to delivering safe and reliable water. As a public water system, we meet stringent state and federal standards as set forth by the EPA and Colorado Department of Health and Environment, and continue to do so during this event. We want our customers to know our water supply is safe to drink, and we are continuing our mission “to provide sustainable water/wastewater services by optimizing our resources to ensure quality and value while protecting the environment.”

While our administrative offices will remain closed to the public, we continue to maintain high service levels.  Providing water and wastewater service is an essential service and we are fully operational. However, we’ve taken substantial extra steps to reduce the risks to our employees and our customers. These include following CDC guidelines, limiting building/facility occupancy, conducting most meetings by video/phone, working remotely when possible, increased frequency of cleaning, and many other actions.  All incoming calls are being forwarded to our Customer Service Specialist, who in turn is routing them to the appropriate staff member.   Incoming mail is opened and processed M/W/F.  Meetings, including our monthly board meetings continue to take place remotely via phone, or other supporting technology.   If you feel your needs as an ACWWA customer are not being met, please reach out to our Customer Service Manager, Patty Pratt at ppratt@acwwa.com or 303-790-4830, ext 335.

In an effort to keep abreast with the everchanging situation, ACWWA continues to monitor the situation daily through the national and local news agencies and in coordination with the Arapahoe County Office of Emergency Management and Tri-County Health. In the meantime, we encourage customers to:

• Continue to take advantage of our online bill payment services, the U.S. Mail, as well as using our 24-hour drop box located outside our offices for dropping off payments and other communications.
• If you need to rent a hydrant meter, please contact Jason at jfitzpatrick@acwwa.com

• Stay at home as much as possible.
• Practice good hygiene. Wash your hands frequently and don’t touch your face.
• Wear a face covering or mask when you leave your home.
• Connect with neighbors and loved ones virtually.

We here at ACWWA continue to appreciate your patience and thank you once again for your ongoing trust in providing you safe and reliable water services.

Sincerely,

Steve Witter P.E.

General Manager